FAQs

1) Is shipping really free? 
Enjoy free shipping, with delivery in 4 business days. 
Exclusively for shipping to a physical address in Singapore.
*Subject to adjustment due to returns, cancellations and exchanges. Other restrictions may apply.

2) How do I exchange an item? 
Exchange within 14 Days in new condition and with printed receipt (print the digital receipt that comes after purchase). 
Sale items, washed, worn, altered are non-exchangeable. 

For more enquiries, please call 
Tel: (65) 6509 8066 / 6509 8077  (Monday- Friday, 11am to 6pm).

3) Do I get a receipt? 
The purchaser will only receive an instant digital receipt in their Paypal email inbox. The receipt reflects the item(s) and the price(s) in the package. We can fax or mail receipts upon request by the purchaser if an e-mail address is unavailable. Terms and conditions apply.

4) Can I change/modify or cancel my order? 

NsBoutiques.com makes every effort to ship orders out as quickly as possible. If you need to cancel your order, or change information within your existing order, please contact us as soon as possible at Tel:(65) 6509 8066, 6509 8077  (Monday- Friday, 11am to 6pm). There is no guarantee that we will be able to change/modify or cancel your order once it has been placed and/or shipped.

5) What methods of payment do you accept? 

We accept Paypal, Visa, MasterCard, American Express and Discover. Visa, MasterCard, American Express and Discover can be used on PayPal without logging into a Paypal account.

6) What is my Order Number? 
After you have completed and passed the "Review your order" page, your order will be placed and a page will display your order confirmation number. 
Do keep a record of this number.

For your convenience, NsBoutiques.com will also send you an e-mail confirmation of your order after it is placed. This e-mail states your order number.

If you are still unable to locate your order number, you can contact our Customer Service via e-mail: nsbapparel@singnet.com.sg or Tel: (65) 6509 8066, 6509 8077  (Monday- Friday, 11am to 6pm) so we may assist you with locating your order number. You will need to provide information such as your name, email address and order date.

7) What is my Order Status? 
For your convenience, NsBoutiques.com will automatically send you updates regarding the status of your order via e-mail, including a shipping update with the tracking number. Click here to check. Please allow up to 4 business days for your tracking number to be e-mailed and updated.

You can also contact our Customer Service via e-mail: nsbapparel@singnet.com.sg or Tel:(65) 6509 8066, 6509 8077  (Monday- Friday, 11am to 6pm) for the tracking information of your order.

8) Can I call in to reserve? 
You may try out the items that you intend to purchase in our outlets. For your convenience, you may call in to reserve your items on Monday to Friday (11am to 6pm).

9) How do coupons and discount work? 
Coupons are to be used only for similar category items. One coupon code to be used for each Shopping Cart at any one time. For different category items, purchase separately with different coupon code.

Eg. Scenario 1 ( GSS item A + GSS item B) or ( Sales item A + Sales item B): Same coupon code for each Shopping Cart.

Scenario 2 ( GSS item A + Sales item B) or ( Sales item A + GSS item B): Check out each item at different Shopping Cart individually.